I started putting up our unwanted items for internet auction about twenty years ago.
I usually use Yahoo, it's surprising how much it has progressed.
Twenty years ago, I emailed bidders using my own email address, but now, I don't have to let them know it because we can use the convenient navigation system to contact bidders.
Getting payment from bidders is quite easy now.
Exhibitors need to register the bank account which they would like to receive payments into in advance.
It's revealed to bidders only when they make a successful bid and need to pay to bidders.
The process of auctioning got much easier and quicker than before.
But due to this, bidders can get items without sending any messages to exhibitors.
Using the navigation system, you can only click the buttons to inform users that have finish transferring payments, receiving items.
And you can evaluate exhibitors using fixed form sentences which are prepared in advance, so that most evaluations are same responses, even though they are evaluations by many different people.
It's a bit disappointing for me.
When I sent an email to the bidder from my email account, her reply attached a computer virus.
Since she didn't notice it, I got rid of the virus from my laptop and emailed her to inform that her computer might be infected with a computer virus and how to clean it.
After a while, she sent me an email and thanked me.
I was really glad that I could help her.
I have also received a call from one of the bidders.
He asked me to send the item quickly because it was a ticket for a golf competition which was to be held in a week.
After he received the ticket, he called me and said,
"Thank you for sending the ticket so quickly, I was able to receive it before the competition. I'm looking forward to seeing it!"
I like such communications with bidders.
I am glad to know that bidders are glad to receive my items.
In my case, I try to send messages to inform on the progress of the auction to the bidders.
I try to answer questions form bidders kindly and politely.
I evaluate bidders using my own words.
Convenience and ease of use are important, but I think an exchange between people is more important.
Thank you(^o^) for reading this article!